Terms & Conditions

Purchase Contract

This web site is operated by Carpets And More Ltd ("we", "us" or "our"). All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.

We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

Prices

All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

The price of the goods does not include a charge for delivery. Certain areas may incur a delivery surcharge, such as (but not exclusive to) certain parts of Scotland, the Highlands or the Isles.

Products & Availability

Although we endeavour to hold stock of all the items advertised for sale on our site this cannot be guaranteed, so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock. The content of the site is managed daily and therefore we do our very best to keep these up to date.

In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions. We cannot be held responsible for the unavailability of stock due to it being discontinued by the manufacturer, or any delay caused by manufacturer in producing the product(s).

Please note that we cannot guarantee that all batches of flooring will be the same as it is impossible to guarantee this. Samples are for indication purposes only and may not represent the latest available batch of the floorcovering. Colours and quality will be within tolerance of what the factory production of that particular product is. Carpets And More cannot be held liable and accepts no responsibility of any batch difference.  

The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Goods. Your product may vary slightly from those images. 

Delivery

Orders will normally be dispatched to the distribution centre within 24 hours. Normal postal lead times (provided your flooring is not coming from the EU) are; England, Scotland and Wales: 3-7 working days, but please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay and endeavour to get your purchase to you as soon as possible.

Delivery is a one-man delivery, and the delivery driver may require assistance for larger items.

Deliveries where possible are to ground floor only, drivers are not insured to go upstairs.

In the instance that access is difficult, it may need to be a curb-side delivery.

Although every effort is made to deliver your flooring on a selected date, Carpets And More cannot be held responsible or liable for any delay or cost caused by delay. Delivery dates selected at checkout are not guaranteed, though we endeavour to get them to you for this date, our team will contact you to book in the delivery of your order at the earliest opportunity.

Returns and exchanges

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item.

You have the right to cancel the contract for the purchase of any item within seven days of delivery, however this will be subject to handling charges for re-stocking/ administration charges of 40% +VAT of the value of the product(s).

In the case where the flooring you have purchased is cut to your measurement, such as (but not exclusive to) carpet for example, or if a pack of laminate/LVT has been removed form it's packaging, the items are deemed bespoke and cannot be refunded. 

Once an order is dispatched, either from our stock or from our suppliers, and you wish to cancel prior to receiving the goods, the re-stocking/ administration charges aforementioned may still apply, as the goods will have left either our warehouse/suppliers warehouse. In the case where the product is cut to size, or a special order (i.e. ordered in especially, to your size) such as but not exclusive to carpet, then a refund is not applicable once the product has been cut or dispatched.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.  

In the unlikely circumstance that your order is faulty - please make sure you inform us in writing within seven days of receiving it, prior to cutting or installing it, along with photo evidence which can be sent to us via email to: [email protected].

If you wish to cancel an order and would like a refund, please ensure that you receive a refund reference number from us first to authorise your refund.

If we are exchanging your floorcovering with a replacement due to the original being faulty for example, the original order will need to be collected and swapped with the courier on the same visit that the replacement occurs. The original floorcovering needs to be wrapped in its original packaging and clearly have our reference on it.

Carpets And More accept no responsibility for a product that has been wrongly fitted or damaged whilst fitting, and cannot return any product once it has been fitted. If a floorcovering is faulty or incorrect, Carpets And More must be informed of this prior to it being cut or installed. Carpets And More cannot accept any fitting costs or any subsequent costs incurred, as this is arranged between the customer and third party contractor chosen by the customer.

Warranty and Liability

All manufacturer warranties and guarantees are valid for the products purchased through Carpets And More as they are all A grade.

Nothing in these Terms and Conditions will restrict any of your statutory rights.

In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.