Covid-19

Status: Open as usual.

In light of the current Covid-19 situation, we want to reassure all our customers that we are taking precautions and doing our utmost to fulfil all orders and deliveries safely.

Ordering online:

All orders and deliveries are being fulfilled, we strongly suggest placing your order online as soon as possible, as there is currently a backlog from the manufacturers due to the massive influx of orders, operating on a 1st-come-1st-serve basis. The earlier orders are placed the quicker we can allocate your stock to avoid disappointment or long delays in delivery.

Deliveries:

We are committed to fulfilling all deliveries nationwide, even during lockdown - so you can place your order online today with confidence.

We endeavour to get all orders out as quickly as possible so you can enjoy your new flooring - our team will be sure to liaise and confirm delivery dates with you in advance, we appreciate you bearing with us during this unique period, in case of any delays you'll be sure to be notified.

Please allow extra time for delivery in case of delays - we recommend you book installation after you have received delivery confirmation/booking from our team.

Precautions:

Our customer and staff safety is paramount, as well as offering great value and great service.

We are taking the following necessary steps to ensure the safety of our staff and customers;

• Contact Free Delivery Available. Leave a signed and dated note with instructions on where you would like your items leaving (ground floor or curb-side).

• No Signature Required. Drivers will keep a distance of 2m and use your name and may take a photo of delivered items as proof of delivery.
   

• Hygiene. Drivers have been issued with additional cleaning products for use before and after deliveries. All other departments have also increased the frequency of cleaning and sanitizing with antibacterial products. All high contact points are being cleaned multiple times per shift.
    

• Social Distance. All departments are operating at a distance of 2m+ apart wherever possible. Staff are also working from home.
   

• Constant Review. We are continuously monitoring the situation and advice available from the UK Government, and are following all government guidelines to help minimise the spread of COVID-19. If anything changes regarding policy or service levels we will update this information.

Contact us:

We are handling all calls/emails, so please feel free to get in touch on 0800 092 1670 or [email protected] should you have any questions or need help placing your order.

We would like to wish all of our customers the best during this unprecedented time and we remain committed to providing the highest level of service possible.